WISE Certification

Chromebook Certification
Level 1 & 2

Who.

Chromebook certification is recommended for:

  • Technicians: Recommended for those working at retail locations, repair depots, and school campuses who perform Chromebook repairs.

  • IT Professionals: Beneficial for those managing fleets of Chromebooks in enterprises and educational institutions, as well as those involved in K-12 depot programs.

  • WISE Authorized Service Centers (ASC): Mandatory for line managers performing Chromebook repairs to ensure compliance with WISE ASC requirements.

Why.

WISE is the industry recognized standard for retailers and technicians performing wireless device repair. Like WISE Level 1 for smartphones and tablets, the comprehensive certification program aims to equip technicians with the necessary skills and knowledge to excel in the fast-evolving world of Chromebook technology.

What.

Students will learn essential repair skills, including screen, battery, and charge port replacements, while developing customer service and business operation expertise.

How.

Take the Online Chromebook Knowledge Exam.

The Level 1 Knowledge Exam for Chromebooks is a 45-question assessment that tests foundational device repair knowledge and introductory-level curriculum outlined in the WISE Technician Certification Study Guide for Chromebook Repair. To qualify for repairing or troubleshooting Chromebook issues without physically opening the device, users must pass the exam with a score of at least 70%.

Fundamentals of a Computing Device

Safety and Best Practices

Proper Usage of Tools

Customer Service Skills

Once registered on the WISE Certification platform, the technician may purchase the WISE Certification exam. Upon enrollment, the technician will have access to a downloadable exam study guide and online exam. Applicants will have 30 days to pass the exam with a score of 70 percent or greater within two attempts to earn Level 1 certification.

More Info.

For more details, visit the Level 1 program page.
 
Level 1 Exam Fee – WISE Chromebook Certification fee is $150.

Partner.

If you are looking for more in depth curriculum and both Level 1 & 2 Certification options, please visit our network of WISE Authorized Training Administrators. Here you can choose to partner with experienced facilitators to deliver tailored curriculum to your specific needs and resources. This option is particularly beneficial for educators seeking formal industry certification for existing repair programs and workforce development programs requiring customized training for specific industry needs.
 

Questions.

For questions regarding technician certification, contact us at programs@wisecertification.com

Have more than 10 technicians to certify? Reach out to learn about our volume discounts! programs@wisecertification.com

Get Certified.

To enroll, please visit our WISE Platform.